SkyHawker Terms & Conditions of Use (e-Contract)
SkyHawker is committed to assisting our customers in making the best travel arrangements possible anywhere in the world. When you use our website for your travel needs, you agree to be bound by these Terms & Conditions, which define your rights and responsibilities when dealing with SkyHawker. All transactions pertaining to travel made on our website are subject to these legal terms.
Agreement to Terms
The use of SkyHawker.com, our mobile website, tablet applications, and all of their features and services constitutes acceptance of these Terms & Conditions. This agreement applies to all users, whether they are just visiting or have a registered account with us. The website is only for legitimate purposes, such as making valid reservations, inquiring about the availability of travel services, accessing travel-related information, or conducting transactions with travel suppliers.
Acceptance of Terms
By accessing the SkyHawker website, using its services, making Bookings, or contacting our travel specialists, you confirm your agreement to the Terms of Service, which are part of your eContract with SkyHawker. If you do not agree to these terms or the conditions for disputing an eTicket eContract established through Booking or payment, you should refrain from using the website, booking reservations, or making payments through any means.
If you proceed to use the website or engage in any related action, you knowingly waive:
Amendments to Terms
SkyHawker may amend the Terms of Service or the eContract terms without prior notice. Your continued use of the website signifies your acceptance of the updated Terms of Service. You are responsible for reviewing these terms periodically to stay informed.
Privacy Policy
SkyHawker’s Privacy Policy governs the use of data provided through the website. This Privacy Policy is an integral part of the Terms of Service and any eContract established when using SkyHawker services. By accessing the website or providing information to our team, you agree to the terms outlined in the Privacy Policy.
Eligibility to Use
By using this website, you affirm that you meet all eligibility requirements outlined in these terms. If you do not agree to the Terms & Conditions or the Privacy Policy, you may not access or use the website or its associated services.
Requirements for Using the SkyHawker Website
By using and accessing the SkyHawker website, you agree with and accept the following terms:
Age Requirement: You must be at least 18 Years above to use and access SkyHawker website, its content and services.
Language Proficiency: You must be able to read and understand these Terms of Service (TOS) in English.
Legal Authority: You are of legal age and have the authority to enter into binding contracts on your own or on behalf of a business or organization.
Legitimate Bookings: You will only make genuine travel bookings and purchases for actual use, and you will not make duplicate purchases.
Acting on Others' Behalf: You have clear and substantiated legal authorization to make reservations on behalf of other individuals or organizations.
You have informed these individuals of the applicable Terms of Service, and they are bound by these TOS and any associated eContracts.
Account Responsibility: You are in charge of protecting your account information if you have a SkyHawker user account.
Unless you can prove that SkyHawker was egregiously negligent, you are responsible for any actions made using your account.
Third-Party Access: Whether purposefully or inadvertently, you are liable for any abuse or misuse of your account by third parties to whom you have granted access.
Prohibited Activities and Uses of the SkyHawker Website
The following activities and uses are strictly prohibited on the SkyHawker website:
Consequences for Non-Compliance
SkyHawker reserves the right to deny access to the website and its services, without prior notice, if you, anyone you represent, or an agent acting on your behalf violates any of these Terms of Service or provisions outlined in an eContract.
Your adherence to these rules ensures a safe and reliable experience for all SkyHawker users. For further information, contact SkyHawker’s support team.
Definitions of Terms Used in the SkyHawker Terms of Service
The term "eContract" means any digitally or electronically executed agreement with reference to:
(i) use of SkyHawker website ("Website"),
(ii) these Terms of Service ("TOS") relating to the Website,
(iii) Booking arrangements on such Website or an agent affiliated with SkyHawker,
(iv) Ticketing functions or payments done through the Website or by fax through a SkyHawker agent,
(v) provides services and products on web development and website management thereof as they relate to SkyHawker.
(vi) Offline Bookings are the bookings made offline through our call centres, walk in offices and through authorized agents but are not processed online.
The term eContracts does not include any service or product which SkyHawker has no control over such as but not limited to flights operated by airlines, ground transportation, airport facilities, meals, and in-flight services. This contract shall be governed by Delaware laws and enforceable in most jurisdictions.
"Website Use" is the accessing of the SkyHawker Website for information, Booking and Ticketing functionalities, travel insurance alternatives, or other services.
"Booking" is when an airline ticket or any other travel service (e.g. car rental) is booked through the Website or with SkyHawker agents. Each Booking will be a part of an eContract governed by these TOS.
"Ticketing," the booking of airline tickets and other related travel services through the Website or through other SkyHawker agents, is governed by the terms of an e-Contract.
In these Terms of Services, "we," "our," "us," "SkyHawker," and "SkyHawker.com" shall mean Ridhvit Infotech LLC, SkyHawker Private Limited, Ridhvit Infotech Inc and their respective shareholders, employees, and agents.
"Customer," "you," and “your" refer to the user of the Website or individuals who use SkyHawker travel services personally or seek assistance through the telephone, email, or chat.
This term includes the suppliers, vendors, airlines, GDS, insurance companies, consolidators, and partners through which SkyHawker can provide travel products and services on its platform.
By the term "Website," in all of these TOS, we mean the official SkyHawker platform run by Ridhvit Infotech LLC in the USA, SkyHawker Private Limited in India and Ridhvit Infotech Inc in Canada.
By accessing and using SkyHawker.com, you herewith declare and affirm that:
Restricted Activities:
Certain activities and uses of the Website are strictly prohibited, including but not limited to the following:
SkyHawker.com reserves the right to deny or withdraw access to its website and services without prior notice in the event of any violation of these terms.
Intellectual Property Policy
This document outlines the rights and limitations regarding the use of the content, features, and functionality available on the SkyHawker website and associated platforms:
Ownership of Intellectual Property
The contents, features, and functionality of this Site are protected under U.S. and international trade secrets, patents, trademarks, copyrights, and other intellectual property laws. Ownership rights belong to SkyHawker, its licensors, or third-party providers.
Permissible Uses of the Website
Personal and Non-commercial Use:
Prohibited Actions: You should not:
Breach of Terms:
Unauthorized use of the Website or its contents, including copying, reproducing, or modifying materials, may result in termination of access. You must return or delete all copies of unauthorized materials at your own expense and acknowledge the Company’s ownership rights.
Trademark Guidelines
Advisory for Passengers travelling Internationally
Regulations and Limitations for Travel-Related Providers (such as Airlines and Others)
Airlines, airports, and other third parties that offer travel-related services or products through SkyHawker may function as our affiliates or partners. Reservations made via the SkyHawker Website or by getting in touch with our travel experts are subject to the terms and conditions set forth by each supplier. These terms, which supplement SkyHawker's policies, cover things like payment, booking confirmations, cancellations, itinerary modifications, refunds, and seat availability, among other things.
Key Terms:
By accepting these terms, you acknowledge the shared responsibility between suppliers and SkyHawker. You are encouraged to familiarize yourself with both SkyHawker’s and each supplier’s terms to ensure a smooth and compliant travel experience.
SkyHawker's Refund and Cancellation Policy
Refund for Cancellation
If you cancel your booking by contacting SkyHawker's customer service team at least 24 hours prior to your scheduled flight departure time, we will review your request and coordinate with the relevant airline subject to their refund and cancellation policies.
SkyHawker tries to provide the most accurate trip information available at the time of booking on our site. Sometimes errors in the fare or itinerary information displayed may occur. If such discrepancies are discovered after your booking has been confirmed, you may either agree to pay the fare difference or choose to cancel the booking.
Refunds approved by the airline will be credited back to the original method of payment. For cancellations within the 24-hour void window, refunds are generally processed within 24–72 business hours. For cancellations outside of this window, processing may take 4–5 business weeks or longer, depending on your financial institution's policies. In exceptional cases, delays may occur, for which SkyHawker is not responsible.
In the event of accidental double refund, the overpaid sum should be immediately returned to SkyHawker.
Cancellation and Exchange Policies
All confirmed reservations are generally non-refundable. However, in some cases, cancellations made at least 24 hours before departure can be considered, subject to the airline's rules. Moreover, partially used tickets for one-way, round-trip, or multi-city routes are non-refundable and cannot be cancelled. Non-refundable tickets can be changed to open tickets for future use on the same airline only, at equal or higher fare, and are valid 6 to 12 months from the original booking date, depending on the airline's policies.
Ticket Modification and Exchanges:
SkyHawker reserves the right to apply a fee of up to $150 per ticket for cancellations or changes made after the 24-hour void period. Cancellations made within this time frame will be assessed a service fee of up to $50 per ticket, depending on the itinerary and ticket type.
Special Cases
Tickets booked between 24 to 48 hours of the first leg of travel or those bought via Indian financial institutions are not eligible for the 24-hour free cancellation policy. Instead, cancellation fees will be charged by the airline.
If a medical emergency or other unforeseen circumstance prevents you from traveling, the ticket can be:
Cancelled (if refundable) and subject to service costs and airline penalties.
amended with additional fees for future travel dates.
Changed to an open ticket for future utilization (if the airline permits).
Neither SkyHawker nor the airlines take responsibility for the waiver of fees resulting from medical emergencies or unforeseen circumstances.
Blackout Dates
Due to high demand and airline restrictions, blackout periods (such as holidays or popular travel seasons) may limit itinerary modifications or cancellations. Customers are made aware of these limitations at the time of booking with SkyHawker. Depending on airline policies, reservations made during blackout periods may be subject to increased fines, restrictions, or even prohibition.
Make travel arrangements in advance to prevent delays during times of high demand.
Schedule Changes and Flight Disruptions
SkyHawker strives to deliver seamless booking experiences, but it is critical to understand the airline's duties and procedures surrounding adjustments or cancellations. SkyHawker cannot control the following policies, which are based on standard airline procedures and constraints.
Airline Responsibility for Changes and Cancellations
Flight Schedule Adjustments:
Recommendation for Travelers:
SkyHawker Policy on Flight Schedule Changes and Cancellations
In Case of Extreme Weather or Other Operational Changes
Action Steps for Travelers
Policy on Human Errors in Booking and Ticketing
At SkyHawker, we strive for accuracy in every reservation, but we understand that human errors can occur. To ensure swift resolution and minimize inconvenience, please review our policies regarding human errors during booking or ticketing.
Reporting Errors in Booking and Ticketing
Promotions and Discount Codes:
SkyHawker provides customer perks of additional discounts through promotional codes sent via newsletters, referral codes and SkyMate Membership.
They must be entered at the time of purchase. They can save up to $50 per traveler. No other promotional discounts or special offers may be taken concurrently with these promotional codes. Any promotional codes not used or determined to be invalid simply won't be honoured and no warnings will be given. Each customer is allowed only one promotional code use.
Promotional codes SkyHawker use only for travel booking online. However, some of these promotions may be redeemed by calling to our Customer Service Centre. For receiving of promotional codes, we suggest you subscribe to our newsletter where those codes will be sent directly to your email.
Promotional codes of SkyHawker are not transferable and cannot be sold or exchanged for cash or any other items. To apply the discount, a valid promotional code must be entered in the field on the payment page. If entered incorrectly, the discount will not apply. In business-related matters regarding invalid code or unreachable promotional section, the item/service may no longer be part of your order. However, after completing the purchase, no coupon will be used.
Chargebacks and Credit Card Disputes Policy
This section describes the terms and conditions for credit card payments made while booking with SkyHawker, including disputes and chargebacks.
Agreement to Terms
By accepting SkyHawker’s Terms of Service, you acknowledge and agree:
If you made a booking for a trip but you do not get a confirmation or a notification, then you have to contact Sky Hawker immediately for assistance.
All matters related to billing towards your credit card will have to be brought first to Sky Hawker either via email or by phone before going ahead and disputing that with the credit card provider.
Filing a Chargeback: What Happens Next?
When you file a chargeback for such transaction, this will be fully considered non-refundable airfares like:
you are entirely making an agreement with the following:
SkyHawker's Rights:
SkyHawker reserves the right to contest the chargeback and to cancel your reservation, wholly or partially.
Repayment Obligation:
You must return the full amount of the chargeback. An additional repayment of up to $700 will be charged against you as a penalty for inconvenience and accounting.
Currency-Specific Penalty:
Where the chargeback relates to a ticket booked in a foreign currency, the amount and penalty must be paid in the same currency depending on the exchange rates.
Double Charges and Perks on Credit Card Transactions
Double Charges Due to technical errors.
In rare circumstances where technological faults cause duplicate charges, you are urged to notify SkyHawker immediately instead of filing a chargeback claim with your credit card issuer.
Allow SkyHawker to investigate and address the problem quickly.
Please keep in mind that technical issues may occasionally cause booking cancellations, which SkyHawker will strive to rectify.
Credit Card Benefits
While your credit card company may offer a variety of benefits when booking travel services, including discounts, reward points, free airport lounge access, and travel insurance.
Receiving these benefits while purchasing flights or other travel services is not guaranteed by SkyHawker.
Depending on how the transaction appears on your bill or how it is processed, credit card advantages may be available.
SkyHawker's Terms of Service state that any perks provided by airlines, connected companies, or third-party providers are not under SkyHawker's control or accountability.
Maintenance and Operations Policy: Termination of Services
SkyHawker retains the authority to revoke or deny service to any client for any reason without advance notification. Disciplinary action could be imposed in cases of infractions of participation laws, violations of intellectual property rights, personal security, or public threat. We may also notify third parties if infringements of their intellectual property or privacy rights result from information posted by a user. SkyHawker will also take legal action, including communicating the use of our services without authorization to law enforcement agencies, where applicable.
Access to this website may, however, be suspended or terminated for violation of these Terms of Use or any applicable federal, state, local, or international laws. It is not limited to the foregoing, and we also reserve the right to cooperate or comply fully with legal authorities or court orders requiring the disclosure of any personal information relating to users' activities on our platform.
However, we do not pre-emptively sift content before exposing it on the site, even though we aim to maintain the quality of content published on our site. Objectionable material cannot continually be removed immediately after it is posted and assumes no liability for user-generated content or communications. Action failures outlined in this policy will not be responsible for us, although we will take the necessary steps to address them upon becoming aware of them.
Content generated by users must comply with all legal provisions, including not containing obscene, hateful, or discriminatory material. Users may not promote violence, sexually obscene activity, or illegal conduct and may not distribute or create materials that infringe intellectual property rights and privacy. Furthermore, the users may not fool or defraud others or impersonate either an organization or person for publishing unsolicited.
Foreign Entry and Travel Document Requirements
Travelers are solely responsible for ensuring that all foreign entry requirements are met, including valid passports, visas, health clearances, and vaccination documents. The type of visa (business, tourist, transit, or Schengen) must be appropriate for the purpose and destination of travel. Since Sky Hawker might lack specific expertise on some foreign entrance requirements, it is not required to offer information on these topics unless a paid advice from Visa and Immigration expert is obtained. Before arranging any travel, passengers should carefully consider advisories, warnings, and regulations issued by the governments or competent authorities of their desired locations.
Each traveller must verify with the embassy or consulate of the foreign nation to which he or she is traveling for adequate prior notice of the travel documents required for entry. Sky Hawker accepts no responsibility for any denied boarding or entrance owing to insufficient or invalid documentation, including expired documents. The issues mentioned above include passports with less than six months of validity, missing transit visas, and particular entry permissions required by airlines or layover places. Remember that certain countries require transit visas, even if the layover occurs inside the airport or on the plane.
Health and Safety Protocols for International Travel
Many countries impose certain health standards on overseas tourists. Passengers are responsible for complying with any applicable health rules, which may include immunizations, drugs, and health clearance prescriptions. It is recommended that they speak with medical specialists as well as the embassy or consulate of their destination and layover countries to learn about current health protocols. This makes their trips easier, reduces issues during transit or entry, and may also need cleaning methods like as spraying insecticide into aircraft cabins before or during flights. All of this is intended to result in acceptable public health and safety. Passengers are often urged to be aware of this and plan appropriately.
Risk Acknowledgment and Disclaimer of Liability
Booking flights to international destinations with SkyHawker does not imply that the destinations are safe or appropriate for travel. SkyHawker is not liable for any risks or losses, including health-related losses or potential financial damages, linked with the travel environment in specific places. The traveler assumes all travel risks by being aware of and willing to accept whatever may occur during the travel. Passengers who book with SkyHawker, in turn, release the airline from any obligation for travel hassles or issues that may emerge during their trip.
Social Media Features and Website Links
You may indeed link to our website, but do so fairly and honestly. Linking cannot misrepresent any association or endorsement, or license agreement with SkyHawker. It must not damage or take advantage of our reputation. Website Offering these features include social media
Link directly to specific content on our website from your website or third-party websites.
Share the content through an email or a message that contains a link to this website.
Integrate parts of content on our site into your website or a third party. All of the features are up to you for your responsible and appropriate use according to our guidelines. For example, any display of our content through means such as framing, deep linking, or inline linking must be in accordance with the Terms of Use. Linking this way to the content disobeys the spirit and specifics of the policy or misrepresents our connection with your platform.
Websites linking with SkyHawker must comply within the provisions of our Terms of Use. Any unauthorized linking, use of contents or any act contrary to our policy must be remedied swiftly.
SkyHawker reserves the right to withdraw permission for linking our pages or disabling the related social media component without any prior notice at any time should there be any breach of our terms. Cooperation to solve such issues is expected, and lack of compliance will result in deactivation of such features.
Links to Third-Party Websites
The SkyHawker website may provide links to other external third-party websites, in most cases, for reference. These links are intended to help travelers, but SkyHawker does not control or endorse the content, terms, or privacy policies of such sites. Visitors are urged to proceed with caution, ensuring that they securely download or interact with third-party platforms. SkyHawker assumes no liability for any malware, viruses, or malicious content discovered in this manner. The inclusion of such links on the Sky Hawker website does not mean affiliation with or endorsement of the linked-in entities or their practices.
The skyhawker site might also indicate hyperlinks to external third-party sites for reference. While these links are aimed to assist with traveling, at no time will Sky Hawker's content, terms, or privacy policies apply to the entity. Visitors should exercise appropriate caution and ensure secure downloading or interaction with third-party platforms. Any viruses, malware, harm, or other malcities can be assumed by SkyHawker. Such link inclusion on the Sky Hawker website does not imply any association or endorsement of the linked-in entities or their practices.
Copyright and Trademark Notices
SkyHawker owns all of the website's content and design, from its booking and ticketing software to web pages, blogs, social profiles, revoked users, and rewards program, which are all copyright-marked 2018-2024 SkyHawker. All rights are reserved. SkyHawker owns its website, as well as some linked platforms, including user interface designs, logos, and other branding materials, in the United States and around the world.
Logos and trademarks appearing on a website, such as those for featured airlines, airports, and destinations, will remain the property of their respective owners. All unlawful use, replication, or infringement of SkyHawker intellectual property in terms of design, technology, or content is strictly banned. In any such case, you can communicate it immediately to us on email at support@Skyhawker.com